Terms & Conditions
1. Introduction
Welcome to TonerInkConsumables.com.au, operated by Wicked Consumables Pty Ltd (“we”, “us” or “our”).
These Terms & Conditions govern your access to and use of our website and your purchase of products from our online store.
By using our website or placing an order, you agree to these terms. If you do not agree, please do not use our website.
2. Products and Descriptions
We sell printer ink cartridges, toner cartridges and related printing supplies.
We make reasonable efforts to ensure product descriptions, images, prices and compatibility information are accurate. However, minor variations may occur.
Customers should check the product description and printer compatibility details before placing an order. If you are unsure which cartridge is suitable for your printer, please contact us before purchasing.
Product images are for illustration purposes and may differ slightly from the actual product.
3. Orders and Acceptance
When you place an order, you are offering to purchase the selected products.
An order confirmation email confirms that we have received your order but does not necessarily mean that the order has been accepted.
We may cancel or refuse an order where permitted by law, including where a product is unavailable, a pricing error has occurred or fraud is suspected.
If we cancel an order after receiving payment, we will arrange an appropriate refund.
4. Prices and Payment
All prices are displayed in Australian dollars (AUD), unless otherwise stated.
Prices may change without notice. Any price change will not affect an order already accepted, except where permitted by law.
Payment must be completed using the payment methods available at checkout.
Orders will generally be processed once payment has been authorised or received.
5. Shipping and Delivery
We aim to process and dispatch orders within the timeframe stated on our website or communicated to you.
Delivery times are estimates only and may be affected by courier delays, public holidays, weather or other circumstances beyond our reasonable control.
Customers are responsible for providing a correct delivery address and contact details.
If your order is delayed, lost, damaged or delivered incorrectly, please contact us for assistance.
Nothing in this section limits your rights under Australian Consumer Law.
6. Returns, Refunds and Exchanges
If you need to return a product, please contact us with your order number and details of the issue.
For change-of-mind returns, products may be required to be unused, unopened and in their original packaging, subject to applicable law and any return conditions disclosed before purchase.
If you have ordered the wrong cartridge or printer model, please contact us to discuss available options. Return postage or other reasonable conditions may apply to eligible change-of-mind returns where permitted by law.
Faulty, damaged, incorrectly supplied or misdescribed products will be handled in accordance with Australian Consumer Law.
Nothing in these terms excludes, restricts or modifies any consumer guarantee or remedy that cannot lawfully be excluded, restricted or modified.
Please refer to our Returns & Refunds Policy for further details.
7. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy if a product fails to meet a consumer guarantee.
These Terms & Conditions do not limit any rights or remedies available to consumers under applicable law.
For further information, visit the Australian Competition and Consumer Commission website:
8. Product Compatibility
Customers should check that a cartridge is suitable for their printer before ordering.
Compatibility information is provided as a guide. If you need help choosing the correct product, please contact us before making a purchase.
This section does not limit your rights if a product is incorrectly described, advertised or supplied.
9. Intellectual Property
Website content, including text, graphics, logos, images and design elements, is owned by us or used with permission, unless otherwise stated.
You must not reproduce, distribute or commercially use website content without permission, except where permitted by law.
Printer manufacturer names, brand names and model numbers may be used to identify compatible products. All applicable intellectual property rights remain with their respective owners.
10. Acceptable Website Use
You must not use our website for unlawful purposes, attempt unauthorised access, interfere with website operations or engage in activities that compromise website security.
We may restrict access where reasonably necessary to protect our website, customers or business, subject to applicable law.
We aim to keep our website accurate and available but cannot guarantee uninterrupted access or that the website will always be free from errors.
11. Limitation of Liability
To the extent permitted by law, we are not responsible for losses arising from circumstances beyond our reasonable control or the misuse of products.
Nothing in these terms excludes or limits liability, consumer guarantees or remedies that cannot lawfully be excluded or limited under Australian law.
12. Privacy
We handle personal information in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and disclose personal information.
Privacy Policy: https://www.tonerinkconsumables.com.au/privacy-policy/
13. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services, including payment processors and delivery providers.
Third-party services may have their own terms and privacy policies. We encourage customers to review those policies where relevant.
14. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website or legal obligations.
The latest version will be published on our website with an updated date. Changes will apply as permitted by law and will not remove rights that have already accrued to customers.
15. Governing Law
These terms are subject to applicable Australian laws, including Australian Consumer Law.
Nothing in these terms deprives consumers of rights available under applicable consumer protection legislation.
16. Contact Us
If you have questions about these Terms & Conditions, an order or one of our products, please contact us.
Business: Wicked Consumables Pty Ltd
Website: https://www.tonerinkconsumables.com.au/
Email: info@tonerinkconsumables.com.au
Telephone: 03 8909 9139
When contacting us about an order, please include your order number.