Privacy Policy

Table of Contents

Toner Ink Consumables respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order or contact us.

Website: https://www.tonerinkconsumables.com.au/

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.

1. Personal Information We Collect

When you visit our website, create an account, place an order or contact us, we may collect personal information such as:

Your name.
Billing and delivery addresses.
Email address and telephone number.
Order details and purchase history.
Account login details.
Payment transaction information.
Communications you send to us.
Technical information, such as your IP address, browser type and website activity.

We collect only the information reasonably necessary for our business activities, subject to applicable law.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil orders.
Arrange shipping and delivery.
Process payments and refunds.
Provide order confirmations and delivery updates.
Respond to enquiries and customer service requests.
Manage customer accounts.
Maintain, secure and improve our website.
Detect and prevent fraud or unauthorised transactions.
Meet our legal, accounting and regulatory obligations.
Send marketing communications where permitted by law and, where required, with your consent.

You can opt out of marketing emails by using the unsubscribe link or contacting us. Opting out of marketing will not prevent us from sending essential messages about your orders or account.

3. WooCommerce and Customer Accounts

Our website uses WooCommerce to support online shopping.

When you place an order, information such as your billing details, shipping address, email address, order contents and purchase history may be collected and stored to process your purchase and provide customer support.

If you create an account, information associated with your account may be retained to support future orders and account management.

We retain order and transaction records for as long as reasonably necessary for business, legal, tax and accounting purposes.

4. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method you select, your payment information may be collected and processed directly by the relevant provider under its own privacy policy and security procedures.

We do not intend to store full payment card details on our website unless a properly configured payment service specifically supports such storage.

Please review the privacy policy of your chosen payment provider for further information about how it handles your payment information.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly and improve your shopping experience.

These technologies may be used to:

Keep products in your shopping cart.
Maintain your shopping session.
Remember website preferences.
Support customer login functionality.
Analyse website traffic and performance.
Help identify security issues and fraudulent activity.
Measure advertising effectiveness, where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, account access or other website features.

Where required by law, we will obtain consent for relevant tracking technologies.

9. Storage and Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include access controls, security updates, appropriate website protections and the use of reputable service providers.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

10. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, managing accounts, resolving disputes and meeting legal or accounting obligations.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.

11. Accessing and Correcting Your Information

You may request access to the personal information we hold about you and request corrections if that information is inaccurate, out of date, incomplete or misleading.

You can contact us using the details provided below.

We may need to verify your identity before processing a request. Some requests may be subject to exceptions permitted by law.

12. Marketing Communications

If you subscribe to our marketing communications, we may use your contact details to send product updates, promotions and special offers where permitted by law.

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

We will process marketing opt-out requests in accordance with applicable legal requirements.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of external websites. We encourage you to review the privacy policies of any third-party services you use.

14. Children’s Privacy

Our website is intended for people purchasing products for personal or business use. We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.

If you believe a child has provided personal information to us in circumstances that raise a privacy concern, please contact us so we can assess the matter.

15. Privacy Complaints

If you believe we have mishandled your personal information, please contact us and explain your concern.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, service providers or legal obligations.

The latest version will be published on our website with the updated date.

We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us.

Business: Wicked Consumables Pty Ltd
Website: https://www.tonerinkconsumables.com.au/
Email: info@tonerinkconsumables.com.au
Telephone: 0389099139

Please include sufficient information in your enquiry to help us identify and respond to your request.