Refund and Returns Policy
Refund and Returns Policy
At TonerInkConsumables, we want you to be happy with your purchase. We take care to provide quality printer ink, toner cartridges and printer supplies at competitive prices. If you have a problem with your order, please contact us so we can help resolve it as quickly as possible.
Returns
We accept eligible returns in accordance with Australian Consumer Law.
If you have received an incorrect, faulty, damaged or defective product, please contact us as soon as possible after receiving your order. We may ask you to provide details of the problem and, where appropriate, photographs of the product or packaging.
Products returned for an approved reason should be securely packaged and returned in a condition suitable for inspection.
Incorrect or Damaged Items
If you receive the wrong ink cartridge or toner cartridge, or your order arrives damaged, please contact us before returning the item.
We will assess the issue and, where appropriate, arrange a replacement, refund or other suitable solution.
If your parcel appears to have been damaged during delivery, please contact us promptly so we can assist with the next steps.
Faulty or Defective Products
If an ink or toner cartridge is faulty or defective, please contact us with your order details and information about the problem.
Where a product is confirmed to be faulty, we will provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a replacement, repair or refund.
Change of Mind
Change-of-mind returns may be considered where the product is unused, unopened and in its original condition.
Return shipping costs for approved change-of-mind returns may be the customer’s responsibility. Some products may not be eligible for return once opened or used due to their nature.
Please contact us before sending any change-of-mind return so we can confirm whether the product is eligible.
Refunds
Once your returned product has been received and assessed, we will advise you of the outcome.
Where a refund is approved, the refund will generally be made using the original payment method. Processing times may vary depending on your payment provider or financial institution.
Shipping charges may not be refundable for change-of-mind returns unless required by Australian Consumer Law or otherwise agreed by us.
Exchanges
Where appropriate, we may offer a replacement or exchange for an incorrect, damaged or faulty product.
Please contact us before returning an item so we can provide the appropriate return instructions.
How to Request a Return or Refund
To request a return, replacement or refund, please contact TonerInkConsumables with:
- Your order number
- Your name and contact details
- The product name or cartridge model
- A description of the issue
- Photographs where relevant
Please do not return products without contacting us first, as this may delay the processing of your return.
Australian Consumer Law
Nothing in this Refund and Returns Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
If a product does not meet the consumer guarantees that apply under Australian Consumer Law, you may be entitled to a remedy depending on the circumstances.
Contact Us
If you have any questions about our refunds, returns, toner cartridges, ink cartridges or printer supplies, please contact TonerInkConsumables. We are happy to help with your order and find an appropriate solution.