Table of Contents

Refund and Returns Policy

Overview

Refund and Returns Policy

At Wicked Consumables (trading online as Tonerinkconsumables.com.au) , we want our customers to be satisfied with their purchases. If you experience an issue with an order, please contact us so we can help resolve it.

This policy explains our approach to returns, refunds, replacements and exchanges. Your rights under the Australian Consumer Law are not excluded or limited by this policy.

1. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You may be entitled to a repair, replacement or refund if a product has a problem covered by your consumer guarantees, including where an item is faulty, damaged, unsafe or does not match its description.

The remedy available will depend on the nature and seriousness of the problem and the applicable consumer guarantees.

Nothing in this policy limits any rights you may have under Australian Consumer Law.

2. Change of Mind Returns

If you change your mind after purchasing a product, please contact us to discuss whether a return is possible.

Change-of-mind returns are not automatically available and may be subject to our approval and the condition of the product.

Where a change-of-mind return is accepted, the product must generally be unused, unopened and in its original packaging, with proof of purchase.

For hygiene, product integrity and resale reasons, opened or used toner cartridges may not be eligible for a change-of-mind return.

These conditions do not apply where they would unlawfully restrict your rights under Australian Consumer Law.

3. Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged or incorrect product, please contact us as soon as reasonably possible.

To help us assess the issue, please provide:

Your order number or proof of purchase.
A description of the problem.
Photographs of the product and packaging, where relevant.

Depending on the circumstances and your consumer rights, we will arrange an appropriate remedy, which may include a replacement, repair or refund.

Please do not dispose of the product or return it before contacting us for instructions, unless otherwise required by law.

4. Compatible Toner Cartridges

We sell toner cartridges and printer consumables, including compatible products.

Before purchasing, please check the product description and printer compatibility information to ensure the cartridge is suitable for your printer model.

If you believe a compatible cartridge is faulty or does not perform as described, contact us with your order details and a description of the issue.

We will assess the problem and provide an appropriate remedy where required under Australian Consumer Law or our applicable returns arrangements.

A compatibility issue will not automatically remove your consumer rights.

5. Return Process

To request a return, please follow these steps:

Contact Toner Ink Consumables using the contact details or contact form on our website.
Provide your order number and the reason for the return.
Wait for our return instructions before sending the product.
Package the product securely and follow the instructions provided.

We will advise you of the next steps after reviewing your request.

6. Return Shipping Costs

For approved change-of-mind returns, the customer may be responsible for return postage, where permitted by law and agreed as part of the return arrangement.

If a product has a problem covered by Australian Consumer Law, we will meet our legal obligations regarding reasonable return costs and other applicable expenses.

Please contact us before returning an item so we can advise you of the appropriate arrangements.

7. Refunds

Once a returned product has been received or the issue has otherwise been assessed, we will notify you of the outcome.

Where a refund is approved, it will generally be issued to the original payment method where practicable.

Processing times may vary depending on your payment provider or financial institution.

We will process refunds within the time required by applicable law.

8. Exchanges and Replacements

Where appropriate, we may offer a replacement or exchange for an eligible product.

For products covered by Australian Consumer Law, the remedy provided will depend on the applicable consumer guarantees and the circumstances of the issue.

Please contact us before sending a product back for an exchange or replacement.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to stop an order that has not yet been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible, and the applicable returns process may apply.

Your statutory rights remain unaffected.

10. Contact Us

For assistance with refunds, returns, replacements or exchanges, please contact Toner Ink Consumables through the contact details or contact form on our website.

Website: https://www.tonerinkconsumables.com.au/

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for shopping with Toner Ink Consumables. We appreciate your business and the opportunity to resolve any concerns.